Returns & Exchanges

At Aurika, we offer a simple, customer-friendly returns and exchanges policy. We accept exchanges within 7 days of delivery and returns within 3 days of delivery. Shipping charges apply to both returns and exchanges.

To qualify for a return or exchange, items must be unused and in their original condition. You must provide the original packaging, invoice, authenticity cards, tag, security tag, and a proper unboxing video. Both the tag and the security tag must remain intact and unbroken.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs of the issue. A mandatory unboxing video showing the sealed parcel being opened is required for any damage claim to be processed.

Exchange requests must be submitted within 7 days of delivery. If you exchange for a higher-value item, you pay the difference in price. If you exchange for a lower-value item, the difference is issued as store credit.

Refunds for damaged products, incorrect deliveries, and approved returns are processed within 7–14 business days to your original payment method.

The following items cannot be returned or exchanged: nose pins, septum rings, customised jewellery, gift cards, and sale items.

We also offer a Silver Lifetime Buyback & Exchange Program (available in-store only) and a one-year repair and polish warranty covering plating and stone-setting issues.

For returns, exchanges, or any questions, reach us at orders@aurika.in or on WhatsApp at +91 8494925925.