Shipping & Delivery

For Domestic Orders - Within India.

• We provide free shipping on all orders within India with a minimum purchase of INR 5000. For orders below INR 5000, a shipping fee of INR 90 will be applied.
• COD option is available in selective locations (most) in India. Please check availability during checkout. There is a COD charge of INR 300 for all COD orders.
• The dispatch time is 3-5 days.
• Delivery time ranges between 3-7 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
• Please note, shipping fees are non-refundable.

For International Orders.

• Shipping rates will be calculated at checkout depending on your geographic location.
• The dispatch time is 3-5 days.
• Delivery time ranges between 15-25 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
• All custom duties shall be borne by the customer

Made to Order Products

• In the case of Made to order products dispatch time will be 30- 50 days.
• The rest of the dispatch details are the same as above for Domestic & International Orders. 
• In the case of made to order products we would require 50% advance payments and COD(Cash on Delivery) will not apply in the case of domestic orders.
• There will be no exchanges or returns for made to order products strictly.

In case of both Domestic and International orders you shall receive a confirmation email of your order and another email from us after your order is dispatched containing tracking information.

Please note that Sunday and Public Holidays are not set as working days for standard deliveries.

Modification of Shipping address: Shipping address of the order can be modified before the order has been processed (shipped), by contacting our customer support team.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package twice before it is returned back to us. Our customers are requested to provide their complete & accurate address including zip code and mobile number in the delivery address to help make a faster delivery.

MODES OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including Master, Visa & American Express), UPI and provide Net Banking payment options across major banks via our third-party payment gateway and Cash on Delivery (available at select pin codes)

For international orders, we provide the option for customers to use their debit and credit cards through our secure payment gateway.

FREE GIFT PACKAGING

In case a purchase is intended as a gift, we offer free gift packing along with a gift message of choice. All gift orders will be delivered in distinctive Aurika packing that ensures that gifting experiences are unique and impressive to the recipient.

To send a free gift message with your gift, look for the Gift Message text box in the shopping bag/cart page. Your personal message will be hand written on a card and delivered along with the gift.

INSURANCE

All orders are insured during the time they are in transit until they are delivered. We require a signature and proof of ID for any goods delivered, at which point the responsibility for the purchased goods passes to you.